Requirements and Troubleshooting For Defense Connect Online (DCO) and Telephone Conference Line

Using webinar technology requires advance preparation on the part of the meeting host and participants. Below you will find instructions for connecting to the web and telephone conference. It is essential that you review and follow these instructions in advance of the webinar.

These instructions will walk you through the process for:

• Web Conferencing – Visual Content
• Teleconference – Audio Content

Web Conferencing

Defense Connect Online (DCO) will be used to host the web conference. This tool will allow you, as the participant, to view presentations and submit questions to presenters via online chat in real time. DCO can be accessed easily inside and outside of the DoD system.

Testing the System

Prior to the meeting, you may want to test your computer to ensure you will not have issues joining the web conference the day of the webinar. Please visit the following link to test your system:

https://connect.dco.dod.mil/common/help/en/support/meeting_test.htm

Minimum System Requirements (Participant):

• Windows 98 SE, 2000, XP or Vista
• Internet Explorer 5.0 or higher or Mozilla Firefox 1.5 or Netscape Navigator
• 7.1 or AOL 9
• Mac OS X 10.2, 10.3, 10.4
• Safari 1.1 or Mozilla Firefox 1.5
• Linux
• Mozilla Firefox 1.5
• Solaris
• Mozilla 1.7

Additional requirements:

• Adobe Flash Player 8 or Adobe Flash Player 7 for Linux and Solaris.

Accessing the Web Conference

Login: Please click on the link found on your invitation or sent to you separately to access the conference. Be sure to sign in early so that you have sufficient time to troubleshoot, if necessary, before the conference begins. When you click on the link to access the web conference, you will be directed to a login page. Enter your DCO login information or sign in as a guest. When signing in as a guest, enter the name you wish to broadcast to the Conference and click the "enter conference" button. A request will be sent to the web conference host in order for you to enter; the host will need to accept you. You will then be placed into the web conference.

Note that the web conference room will not be open until 30 minutes prior to the webinar start.

Display: Once logged into the meeting, you will notice DCO displays meeting content in various pods. Generally, the left side of the screen will display the attendee and chat pods. The center of the screen will usually display presentations or other dynamic content.

Attendee Pod: This area lists all attendees logged into the meeting and indicates roles, such as host, presenter, and participant.

Chat Pod: The chat function will be used for the purpose of questions and answers only. ALL postings in the chat feature are public and will be viewed by all webinar participants. Please do not use the chat function unless you would like to submit a relevant question to the presenter. The chat function should not be used to ask technical questions.

Technical support

Please call the DCO Helpdesk if you require technical assistance during the conference: DSN: 850-3136 or 614-092-3136. DCO can also be reached by emailing NCES@csd.disa.mil

Teleconference

In order to have sound, you must dial in to the teleconference line in addition to joining the web conference. Please note that unique dial-in numbers and participant codes are generated for each webinar. These unique numbers will be distributed to you for each T2 webinar you participate in.

Asking Questions

When speaking, reintroduce yourself. Example: "This is Dr. Gahm from T2." Speak at a slightly higher volume than a normal speaking voice, enunciate speech, and pause for 3-5 seconds following your question to account for delay.

Thank you for your interest in T2 Webinars. We look forward to your participation.